Vaccination Policy – FPA Indoor Events

Beginning August 10, 2021, proof of full vaccination will be required for everyone attending Riverside City College events as well as all staff and artists working the events.

“Fully vaccinated” means your first visit to campus is at least 2 weeks after your final vaccine dose. Along with their ticket, attendees will need to bring a photo ID and any of the following: a physical vaccination card, a picture of their vaccination card, a digital vaccination record or a Cleared4 blue or green pass. All California residents may request a digital vaccination record at MyVaccineRecord.cdph.ca.gov.

Guests under the age of 12 who are not yet eligible for vaccination will be allowed to attend but must follow our mask guidelines. If you have any concerns and decide not to attend, you may return your tickets for an online credit for future events or request a full refund of the ticket price by emailing contact@performanceriverside.org before the performance.

Subscribers who do not renew this season will have their seat locations retained and the opportunity to renew them for the 2022/23 season.

Masks

Guests must wear a mask unless they are actively eating and drinking or are otherwise exempt from wearing a mask due to a disability, as defined by the Americans with Disabilities Act (42 U.S.C. 12101 et seq.). 

Wear a mask with two or more layers. Wear the mask over your nose and mouth and under your chin. The following are prohibited: Masks with exhalation valves; masks made of loosely woven fabrics; scarves, buffs, bandanas, gaiters, and face shields alone (inadequate protection). Masks will be available upon request.

If You Do Not Feel Well

Stay home if you are sick or have COVID-19 symptoms, have been in contact with someone known to be or suspected to have been infected with COVID-19 within the last 10 days, or if you are subject to a quarantine or isolation order. For ticket return options, please email – contact@performanceriverside.org.

Riverside City College’s Advanced Safety Measures

• Sanitize your hands frequently. Wash your hands with soap and water for at least 20 seconds.
• College facilities have been cleaned and sanitized using EPA-approved COVID disinfectants.
• Hand sanitization stations are positioned throughout the lobby of event spaces.
• Buildings now have improved filtration for audience safety.
• Digital tickets and program information will be made available, when possible, for reduced audience/staff contact.

FOR ALL LIVE PRODUCTIONS AT RCC CAMPUSES:

RELEASE OF LIABILITY, PROMISE NOT TO SUE, ASSUMPTION OF RISK
AND AGREEMENT TO PAY CLAIMS

Participant(s) under 18 years of age

I am the parent or legal conservator/guardian of the minor (the “Participant”). I understand the legal
consequences of signing this document, including (a) releasing the District from all liability, (b)
promising not to sue the District, and (c) assuming all risks of participating in this Activity,
including travel to, from, and during the Activity.

I allow Participant to participate in this Activity. I understand that I am responsible for the
obligations and acts of Participant as described in this document. I agree to be bound by the terms of
this document.

For Participant(s) over 18 years of age

In consideration for being allowed to participate in this Activity, on behalf of myself and my next of
kin, heirs and representatives, I release from all liability and promise not to sue the Riverside
Community College District, its colleges (namely: Norco College, Moreno Valley College, and
Riverside City College), trustees, employees, officers, directors, volunteers and agents (collectively
the“District”) from any and all claims, including claims of the District’s negligence, resulting in
any physical or psychological injury (including paralysis and death), illness, damages, or economic
or emotional loss I may suffer because of my participation in this Activity, including travel to, from
and during the Activity.

I am voluntarily participating in this Activity. I am aware of the risks associated with traveling to and
from and participating in this Activity, which include but are not limited to physical or psychological
injury, pain, suffering, illness, disfigurement, temporary or permanent disability (including
paralysis), economic or emotional loss, and/or death. I understand that these injuries or outcomes
may arise from my own or other’s actions, inaction, or negligence; conditions related to travel; or the
condition of the Activity location(s). Nonetheless, I assume all related risks, both known or
unknown to me, of my participation in this Activity, including travel to, from and during the
Activity.

I agree to hold the District harmless from any and all claims, including attorney’s fees or damage to
my personal property, that may occur as a result of my participation in this Activity, including travel
to, from and during the Activity. If the District incurs any of these types of expenses, I agree to
reimburse the District. If I need medical treatment, I agree to be financially responsible for any costs
incurred as a result of such treatment. I am aware and understand that I should carry my own health
insurance.

I am 18 years or older. I understand the legal consequences of signing this document, including
(a) releasing the District from all liability, (b) promising not to sue the District, and (c)
assuming all risks of participating in this Activity, including travel to, from, and during the
Activity.

I understand that this document is written to be as broad and inclusive as legally permitted by the
State of California. I agree that if any portion is held invalid or unenforceable, I will continue to be
bound by the remaining terms.

I have been informed and understand there remains a risk of exposure to COVID-19. I understand
that regardless of any precautions taken, an inherent risk of exposure to COVID-19 will exist.

I have read this document, and I am agreeing to its terms. No other representations concerning the legal
effect of this document have been made to me.

Terms & Conditions

Our tickets are valid for the date and time listed on them only.  There are no refunds on tickets, and past-dated tickets will not be honored.  If a change of date or time is needed, contact the Box Office at (951) 222-8100 or send an email to landisboxoffice@rcc.edu at least 24 hours before the performance scheduled on the ticket.  Exchange requests made with 24-hour notice will be honored when possible, if space is available.  Please note that programming and cast members are subject to change without notice.  All patrons are required to follow CDC and County guidelines for COVID-19 safety. Review our COVID-19 waiver at https://tickets.rccboxoffice.com/covid-19-waiver/.

RCC productions generally are restricted to attendees who are age 4 and above.  No babes in arms are allowed.  However, there are certain productions with content appropriate only for more mature audiences.  Because every patron is different and comes with their own set of experiences and sensitivities, patrons are encouraged to check the event listing for age recommendations, to contact the Box Office for additional information, and to do their own research.  RCC reserves the right to eject any patrons who are disruptive.

Patrons are encouraged to arrive at least 30 minutes before the event in order to find and pay for parking, pick up tickets, if necessary, and get seated prior to the show.  In order to minimize the distraction to other patrons, latecomers are seated at the back of the theatre at an appropriate time, determined by, and at the discretion of, the House Manager.  For certain productions, late seating may not be allowed due to the nature of the show or the safety of the performers and audience members. For instance, no late seating is available for “Drive-in” performances. There are no refunds for late arrivals, but a ticket exchange for the same production will be made when possible, if seating is available.  Fees may apply.

Because a parking permit is required on the RCC campus at all times, patrons are encouraged to purchase a parking permit to display on their dashboard while attending a production.  Print-at-home permits can be purchased online along with the event ticket or by clicking here for RCC parking.  Permits can also be purchased at one of the parking kiosks upon arrival on campus.  No RCC parking permit is necessary for the “Drive-in” performances. 

Privacy Policy

Riverside City College’s Fine and Performing Arts (FPA) Online Privacy Statement

Information Collection and Use

FPA is the sole owner of the information collected on this site. We collect information from our users at several different points on our website. We will not sell, share or rent this information to others in ways different from what is disclosed in this statement.

FPA Newsletter

To receive our electronic newsletter, a user fills in an online form that requests First Name, Last Name and e-mail address. The only required field to join is the e-mail address that is used to send monthly newsletters with information about FPA. Topics may include opening performances, new links on our website, and special offers or discounted tickets. Each newsletter contains an opt-out option that gives the user the ability to remove their name and information from the newsletter database.

Online Ticket Purchases and Online Forms

We use several forms on our website to obtain specific information. There are multiple forms for ordering tickets to performances, a form to contact Landis Box Office and to be added to our mailing list, and a form to sign-up for our electronic newsletter. Ticket purchases require specific information regarding the performance(s) users wish to purchase along with personal contact information (e.g. name and address) and payment information (e.g. credit card number, expiration date and CVV code). This information is secured and used for billing purposes and to complete the customer’s order. This information becomes part of the Landis Box Office’s ticketing software database to streamline future ticket purchases and verifications and to provide recommendations and offers for future events. If we should have trouble processing an order, the information will be used to contact the user. This personal information is not retained, shared, or stored with any company other than FPA.  Credit card information input into our ticketing system is encrypted and cannot be accessed by staff once it has been added to the system.

Cookies

A cookie is a piece of data stored on the user’s hard drive containing information about the user. FPA uses cookies, including Google to calculate analytical information, Facebook integration to measure and improve advertisements, and Google double-click to present users with ads that are relevant to them, according to the user profile. Cookies also are used temporarily to facilitate ticket purchasing online.

Log Files

We us IP addresses to analyze trends, to administer the website, to track user’s movement within our website, and to gather broad demographic information. This information is used for marketing and analysis of website traffic and effectiveness purposes only.

Links

This website contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to the information collected by this website.

Surveys & Contests

From time-to-time our site will request information from users via surveys or contests. Participation in these surveys or contests is completely voluntary, and, therefore, the user has the choice of whether or not to disclose such information. Information requested may include contact information (such as name and e-mail address), and demographic information (such as zip code and age). Contact information will be used to notify the winners and to award prizes. Survey information will be used for monitoring and  improving the use and satisfaction of the site, as well as FPA’s programming and customer service.

Security

FPA’s intent is to protect our users’ information. When users submit sensitive information online, the information is treated with the same confidentiality that customers receive when placing phone orders. At FPA, we also do everything in our power to protect user information off-line. All of our users’ information is limited to employees in restricted access offices where the information remains confidential. Only a limited number of employees who need the information to perform a specific job (e.g. customer service representative) are granted access to personally identifiable information. These employees must also use password-protected log-in authentication to access personal accounts. If you have any questions about the security of our website, send an e-mail to contact@rccboxoffice.com

Correction/Updating Personal Information

If a user’s personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we provide a way to correct, update or remove that user’s personal data provided to us. This is done via the online ticket system or by contacting the Landis Box Office by phone at (951) 222-8100, by mail – Landis Box Office, 4800 Magnolia Ave, Riverside, CA 92506, or by e-mail – support@rccboxoffice.com. All electronic newsletters and marketing e-mails include an opt-out link.

Notification of Changes

If we decide to change our privacy policy, we will post those changes at this location so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that which was stated at the time it was collected, we will notify users by e-mail. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.